Identity Verification Policy for Gambling Activities at Grosvenor Casino Gloucester Road

1. Legal Basis

Grosvenor Casino Gloucester Road operates under the regulatory framework of the UK Gambling Commission (UKGC). Licence Conditions and Codes of Practice (LCCP) Condition 17.1.1 requires all licensed remote gambling operators to obtain and verify sufficient information to establish a customer’s identity before that customer is permitted to gamble.

This requirement applies to all customers and exists to:

Prevent underage gambling
Reduce fraud and related misuse
Support anti-money laundering and counter-terrorist financing controls
Uphold responsible gambling protections, including enforcement of self-exclusion arrangements

Compliance with these verification requirements is a condition of holding a UKGC licence. Failure to meet verification standards can lead to regulatory sanctions, including financial penalties and potential licence revocation.

2. When Verification Is Required

Identity verification must be completed before any of the following activities are permitted:

Depositing funds into an account
Placing any bet or wager
Accessing free-to-play gambling content
Requesting a withdrawal

Verification is not deferred to a later stage of account activity. Until verification is completed to the required standard, access to gambling activities will be restricted.

In accordance with LCCP Condition 17.1.1, a withdrawal request will not be used as the primary trigger to request identity information that could reasonably have been requested and verified at an earlier stage.

3. Information Required for Verification

At a minimum, the following personal details must be obtained and verified for every customer:

Full legal name
Residential address
Date of birth

These details are collected at registration and verified using one or more of the methods described in Section 4. Customers must be at least 18 years of age to hold an account or participate in any gambling activity.

4. Verification Methods

4.1 Electronic Verification

Where possible, identity is verified electronically using checks against trusted third-party data sources, which may include:

Credit reference agency records
Electoral roll information
Other recognised national databases

These checks are carried out in the background and do not initially require the customer to upload documents. Electronic verification is required to meet the following standard:

At least one match on full name, date of birth and current address; and
A second independent match on full name and either current address or date of birth

If this standard is not met, further steps may be required.

4.2 Documentary Verification

If electronic checks are insufficient, inconclusive, or if risk indicators require additional assurance, documentary evidence will be requested. Accepted documents include the following.

Proof of identity (one document required):

Valid passport - must be current and undamaged
UK driving licence - full or provisional, photocard only
National identity card - issued by an EEA member state
Biometric residence permit - must be current

Proof of address (one document required):

Utility bill - issued within the last three months
Bank or mortgage statement - issued within the last three months
Council tax bill - current year
Tenancy agreement - within six months of start date

Documents must be submitted as clear images of the original documents. PDFs and screenshots are not accepted. Documents must:

Show the customer’s full name and current residential address (where applicable)
Be legible in their entirety
Be valid and not expired (where an expiry date applies)

4.3 Additional Verification Methods

In certain circumstances, supplementary verification steps may be applied on a risk-assessed basis, including:

Requiring an initial deposit from a bank account held in the verified name of the customer
Contact using a telephone number independently confirmed as belonging to the customer
Biometric liveness checks where a selfie image is matched against a submitted photo ID

These measures are not applied routinely to all accounts but may be used where warranted by the level or nature of risk identified.

5. Ongoing Verification Obligations

The company takes reasonable steps to ensure that identity information held on customers remains accurate and up to date. Customers are required to notify the service of any changes to registered name or residential address.

Where existing information is identified as outdated, inconsistent or otherwise unreliable, updated documentation may be requested. Until this information is provided and verified, account activity may be limited or suspended.

6. Verification and Self-Exclusion

As part of identity verification, checks are carried out to determine whether a customer has registered with any applicable self-exclusion scheme, including GAMSTOP.

Where a match is identified:

The account will not be activated or will be closed, as appropriate
Access to gambling services will be denied in accordance with the relevant self-exclusion rules

Identity verification data is used to support self-exclusion by helping to identify and prevent excluded individuals from re-registering under different or incomplete details.

7. Anti-Money Laundering and Enhanced Checks

Identity verification at Grosvenor Casino Gloucester Road is integrated with anti-money laundering (AML) and counter-terrorist financing (CTF) obligations under UK law.

As part of the verification process:

Customers are screened against applicable sanctions lists
Customers are checked against Politically Exposed Persons (PEP) registers

For customers whose account activity meets defined risk thresholds, enhanced due diligence may be applied. This can include:

Requests for source-of-funds documentation
Requests for source-of-wealth information
Additional identity or address verification where appropriate

These checks are carried out in line with applicable UK financial crime legislation and UKGC guidance on affordability and financial risk.

8. Customer Obligations

Customers are responsible for providing accurate, complete and current information at registration and throughout the duration of their account.

In particular:

Information submitted for verification must be true and not misleading
Documents must be genuine, unaltered and lawfully obtained

Submitting false, altered or fraudulent documents may result in immediate account closure. Where required by law or regulation, such conduct may also be reported to relevant authorities.

Before any deposit is permitted, customers will be informed of:

The types of identity documents or information that may be required
The circumstances in which such information may be requested
The manner and format in which such information must be supplied

9. Account Restrictions During Verification

If verification cannot be completed at registration, or if additional information is requested at a later stage, the following restrictions will apply until verification is concluded:

Deposits will not be processed
Gambling activity will not be permitted
Withdrawal requests will be held pending completion of verification

Any funds already held in an account at the point a verification hold is applied will remain secure. Once verification is completed, such funds will be returned to the customer through a verified payment method, subject to applicable legal and regulatory requirements.

10. Data Handling

Personal information and documents submitted for identity verification are processed in accordance with the platform’s Privacy Policy and applicable UK data protection law.